Refund policy
RETURNS & REFUND POLICY
Last updated: October 31, 2026
Every Custom Corral item is made just for you, with your design, text or names. Because custom items can't be resold, all sales of custom products are final, except in the cases below. That's also why every order gets a FREE PROOF first, so you can check everything before we make it.
PLEASE CHECK YOUR PROOF CAREFULLY
Before we print or stitch, we send you a digital proof. Please check spelling, names, numbers, colors, sizes, placement and logo size. Once you approve the proof, we make your order exactly as shown. We can't offer refunds or free reprints for mistakes that were in an approved proof.
WHEN WE'LL FIX IT FOR FREE
If your order arrives with a problem that's our fault, we'll reprint it or refund you, at no cost to you. This includes:
• Printing or embroidery defects (peeling, cracking, loose stitching, misprints)
• Wrong item, color or size compared to your order
• Design that doesn't match your approved proof
• Items damaged in shipping
Contact us within 7 days of delivery with your order number and photos of the problem. We may ask you to return the item (we'll cover the return shipping).
SIZING
Please check the size chart before ordering. Because items are made to order, we can't accept returns or exchanges for wrong sizes chosen by the customer. If you're unsure, contact us before ordering and we're happy to help.
COLOR NOTE
Colors can look slightly different on screens than on fabric and thread. Small color differences are not considered defects.
CANCELLATIONS
• Before you approve your proof: cancel for a full refund.
• After you approve your proof: production may have started, and we may not be able to cancel. If we can stop it, we'll refund you minus any costs already spent on your order.
BULK ORDERS (10+ PIECES)
Bulk orders follow the same rules. Any deposit, payment terms and changes are listed on your quote and proof.
REFUNDS
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a little longer to post it.
QUESTIONS?
Call or text (972) 413-8601 or email Georgetemsah@gmail.com.